- We require receipts for all returns. Should you not have your receipt, we can also attempt to look up the receipt for your purchase in store. Bring the item and the method of payment used to Customer Service in the store within the return window allowed. The store can look up receipts for purchases made with the following methods of payment:
- Third-party Visa®, Mastercard®, American Express®, and Discover® credit cards
- Gift Cards: You must have the physical Gift Card for look-up
- If your original receipt isn't available, the refund may be applied to a gift card. We reserves the right to limit or refuse any refund when the receipt isn’t available.
- We will reimburse you for returned items in the same way you paid for them except:
- When the return is to a gift card of less than $10 you can request a cash refund instead.
- Except as otherwise stated in this policy, gift cards sold at Rosebud's Real Food cannot be returned or redeemed for cash or credit.
- You can return a gift using the gift receipt and receive a refund in the form of a gift card.
- If you receive a free gift or a discount on your purchase and decide to return the item(s), the refunded value for each item returned will be reduced to reflect the value of any free gift or discount. For example:
- When purchasing items as part of a Buy One Get One (BOGO) promotion the promotional discount is based on the lowest priced item, then applied to each item proportionately. If you choose to return any of the items, your refund will be reduced to the discounted amount for each item.
- For most items, you are not required to return the free merchandise/gift card with the qualifying purchase item, however, the amount of the refund will be reduced by the prorated value of the free merchandise or the amount charged for the promotional gift card. The free merchandise can be returned alone, but you'll only receive the prorated value of the free gift.
- If you return an item to which a 50¢ jar discount is applied, that discount will be deducted from the amount of your refund for that item.
- You'll receive a sales tax refund for taxable returns made in store. Please note, if you buy an item in one state and return it in another, the sales tax refund may vary.
- Rosebud's products purchased through another retailer must be returned to that retailer and cannot be returned to a store.
- International returns or exchanges are not allowed.
